Get in touch

For help with your account, a stuck purchase, a lost streak, or anything you think might be a bug, email support@gempop.app. Before you write, it's worth checking the FAQ — common issues like missing gems, ad opt-out, and device support are answered there.

If you do email us, including your account ID (visible in Settings → About) and a one-line description of what you were doing makes the reply much faster. Screenshots help, especially for visual bugs. We aim to respond to support email within two business days; high-impact issues (payment problems, account lockouts) are triaged first.

For interview requests, review keys for the upcoming seasonal events, brand assets, screenshots at print resolution, or anything press-shaped, email press@gempop.app. Please include a quick note about your outlet or channel and your deadline. We will reply with whatever assets fit your story.

For privacy requests (access, deletion, correction), GDPR or CCPA inquiries, or law-enforcement requests, email privacy@gempop.app from the address linked to your account. The processes and timelines we follow are documented in our Privacy Policy.

For DMCA notices, IP claims, or general legal correspondence, email legal@gempop.app or mail us at the address below. Our full Terms of Service are at gempop.app/legal/terms.

For platform partnerships, advertising, licensing, or anything that needs a sales contact rather than a support contact, email business@gempop.app. Please include a one-paragraph summary of what you have in mind; we reply faster to specific proposals than to introductory pings.

Breezy Games Studios, L.L.C.
7501 Emerald Drive
Emerald Isle, NC 28594
United States

For most matters email is faster, but legal notices that require service of process can be sent here.